I had done the first 3 but did not reboot and the app still did not work properly. That’s why you want to use the menu item. That folder can be in different places, depending on… well, actually, I have no idea, but the menu item for “Show Download Folder” show me a folder at: Mac App Store Debug Menuįirst discovered by Daniel Jalkut, the developer behind Red Sweater Software (Mars Edit, BlackInk, FastScripts, and more), the Mac App Store’s debug menu gives you some nifty features, but the one we are interested in today is “Show Download Folder”: Once you do that, you can quit Terminal.app and re-launch the App Store app. To make sure it worked, copy/paste this line:ĭefaults read ShowDebugMenuĪnd you should get “ 1” (one) as a response. Make sure the Mac App Store app is not running and then copy/paste the line into Terminal:ĭefaults write ShowDebugMenu -bool true In this case, we are going to enter a very simple command. (Plus, you have good backups, right? Right?) I know the Terminal.app scares some people, but the good news is that System Integrity Protection means that it is much harder to do catastrophic damage in Terminal, even if you make a mistake. ~/Library/Application Support/App Store.In this case, it showed that it would remove these folders/files: Tip: If you control-click on the items in the App Zapper window, it will offer to show the selected item in the Finder, so you can be sure what it will remove. (You may have a license from an “app bundle” – I think that is where I first learned about it.)Īfter un-checking the preference for “Keep Apple applications safe” I dragged the App Store.app icon to the AppZapper window and un-checked the first box next to the app itself since I didn’t want to try to delete the app, just its various preference files. It’s $13 and well worth the price for situations like this. My next go-to app in situations like this is AppZapper. Neither of those did anything to fix it, so I moved on to more advanced ideas. Fixing it was tricky, even for an experienced Mac user like myself, so I thought I’d share what worked for me in case you ever find yourself in that situation.įirst I tried to think what a non-“power user” would try to do in that situation, and came up with basically two ideas: I left it like that overnight and when I came back the next morning it was still spinning. Recently I found myself in a bind: the Mac App Store app on my Retina MacBook would launch, but would not show me anything except a little spinning circle near the top-left corner.
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